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  • Head of Customer Success - Payments Strategy & Growth  

    - Brunn am Gebirge
    DIMOCO is seeking a Head of Customer Success in Brunn am Gebirge. This... mehr ansehen
    DIMOCO is seeking a Head of Customer Success in Brunn am Gebirge. This role involves owning the merchant journey, defining customer success strategies, and building high-performing teams. With over 5 years of experience in customer success, payments, fintech, or SaaS, strong technical understanding, and fluency in German and English, the candidate will thrive in a flexible and dynamic international environment. DIMOCO offers a competitive remuneration package starting at EUR 70,000 annually, among other benefits. #J-18808-Ljbffr weniger ansehen
  • Head of Customer Success (f/m/d)  

    - Brunn am Gebirge
    Established in 2000, DIMOCO Payments is a trusted payment company with... mehr ansehen
    Established in 2000, DIMOCO Payments is a trusted payment company with a license from the Austrian Financial Market Authority. Our expertise, flexible payment solutions, and trusted network enable merchants to effortlessly accept payments for goods and services worldwide. In our international team of 20+ nations, you can expect plenty of room for your personal touch and personal responsibility. Flexible working hours and home office options support your work-life balance. Head of Customer Success (f/m/d) Your mission Don't feel like standing still? Then DIMOCO is the right place for you! What you’ll do Own and upgrade the full merchant journey across onboarding, adoption, optimization, and expansion. Define and execute the Customer Success strategy aligned with company growth objectives and collaborate with Product and Supply Chain on roadmap priorities. Build, lead, and develop high-performing Customer Success and Sales Operations teams and foster a customer-first, commercially accountable culture. Act as a trusted advisor to merchants on payment strategy, acceptance optimization, and operational best practices. Provide solution-level guidance on payment flows, platform capabilities, and growth strategies. Identify growth opportunities through product adoption and payment performance improvements. Serve as the executive escalation point for complex merchants or payment-related challenges. Define and drive customer success frameworks and operational excellence, including KPIs to measure activation and payment performance. Your profile +5 years of experience in Customer Success, Payments, Fintech or SaaS. Proven leadership experience across customer-facing teams. Strong technical understanding and proven experience in advising clients on solution design and platform capabilities. Ability to translate technical and product-related topics into clear customer value and business outcomes. Data-driven, commercially minded and customer-obsessed. Executive presence with the ability to influence and collaborate cross-functionally. Professional proficiency in German and English. Benefits A position with great responsibility which is diverse and exciting. Amazing benefits like a day off on your birthday, enabling you to celebrate this special day with family and friends. Interesting and international working environment in the growing and forward-looking payment industry, characterized by a dynamic and open working atmosphere. Team spirit, passion, creativity and flat hierarchies characterize our company. Flexible working hours and home office options. Modern office at Campus 21 in Brunn am Gebirge (with a free shuttle bus to and from Vienna). Legendary DIMOCO team events. Of course, you will receive a competitive remuneration package, which we will be happy to discuss with you personally. For legal reasons we must indicate the gross annual remuneration package which starts at around EUR 70.000,- (full-time) and depends on your qualifications and experience. #J-18808-Ljbffr weniger ansehen
  • CISO, ICT Risk & BCM Leader — Security, Risk & Resilience  

    - Brunn am Gebirge
    A leading payment services provider in Austria is seeking a CISO, ICT... mehr ansehen
    A leading payment services provider in Austria is seeking a CISO, ICT Risk & BCM Manager to ensure IT security and risk management. The ideal candidate will have several years of experience in information security, with a strong understanding of IT infrastructure and compliance needs. This role offers a competitive salary starting at EUR 70.000 annually and includes benefits such as flexible working hours and a modern office environment in Brunn am Gebirge. #J-18808-Ljbffr weniger ansehen
  • Product Compliance Analyst (f/m/d)  

    - Brunn am Gebirge
    Established in 2000, DIMOCO Payments is a trusted payment company with... mehr ansehen
    Established in 2000, DIMOCO Payments is a trusted payment company with a license from the Austrian Financial Market Authority. Our expertise, flexible payment solutions, and trusted network enable merchants to effortlessly accept payments for goods and services worldwide. In our international team of 20+ nations, you can expect plenty of room for your personal touch and personal responsibility. Flexible working hours and home office options support your work-life balance. If you see yourself as an important part of a motivated team in a modern environment, then you are right with us as Product Compliance Analyst (f/m/d) Your mission: Don't feel like standing still? Then DIMOCO is the right place for you! As a Product Compliance Analyst, you play a key role in ensuring our payment products stay compliant in a fast-changing regulatory landscape. You interpret payment scheme mandates and regulatory reporting requirements and translate them into clear, actionable requirements for product and development teams. By bridging compliance, product, and technology, you help ensure timely, accurate implementation while enabling innovation and growth. What you’ll do: Analyze and interpret payment scheme mandates, rule changes, and compliance bulletins (e.g., card schemes, payment networks, industry bodies). Review and assess regulatory reporting specifications and compliance requirements relevant to payment products. Translate complex regulatory and scheme requirements into clear functional and non-functional requirements for development and delivery teams. Produce and maintain high-quality documentation, such as Business and regulatory requirements, impact assessments, and gap analyses. Act as a subject matter expert on compliance requirements throughout the product lifecycle. Work very closely with Acquiring and Scheme Manager to bridge commercial with technical requirements. Support regulatory change initiatives by assessing impacts on existing products and platforms. Participate in solution design, testing, and validation to ensure regulatory and scheme compliance prior to release. Monitor upcoming regulatory and scheme changes and proactively communicate impacts to stakeholders. Your profile: 3-5 years of experience in the payment industry, particularly with cards, or banks for regulatory reporting teams. Proven experience to read technical specification documents and convert them into clear business requirements. Proven experience in product compliance, regulatory analysis, business analysis, or payments operations. Strong knowledge of payment schemes (e.g., card networks, payment rails, clearing & settlement) and regulatory reporting frameworks (e.g. OeNB reporting). Strong analytical skills with the ability to interpret complex regulatory and technical documentation. Detail-oriented, and solution-focused working style with excellent documentation skills. Adaptable team player with strong communication skills and the ability to collaborate across stakeholders. Familiarity with the latest technologies in the payment industry and a willingness to continuously learn. B2+ or native German as well as good working-level English. A position with great responsibility which is diverse and exciting. Amazing benefits like a day off on your birthday, enabling you to celebrate this special day with family and friends. Interesting and international working environment in the growing and forward-looking payment industry, characterized by a dynamic and open working atmosphere. We support you: You will receive comprehensive training on our products and systems. Team spirit, passion, creativity and flat hierarchies characterize our company. Flexible working hours and home office options. Modern office at Campus 21 in Brunn am Gebirge (with a free shuttle bus to and from Vienna). Legendary DIMOCO team events. Of course, you will receive a competitive remuneration package, which we will be happy to discuss with you personally. For legal reasons we must indicate the minimum gross annual salary, starting at € 40.000,- (full-time). However, we are of course happy to offer you a higher salary based on your professional experience and qualifications. Up for a new challenge? Let's get in touch! We look forward to receiving your online application: dimoco.com/job-posting/product-compliance-analyst/ #J-18808-Ljbffr weniger ansehen
  • Payments Product Compliance Analyst – Regs & Requirements  

    - Brunn am Gebirge
    A leading payment solutions provider in Brunn am Gebirge is seeking a... mehr ansehen
    A leading payment solutions provider in Brunn am Gebirge is seeking a Product Compliance Analyst. This role involves ensuring payment products meet compliance standards, interpreting regulatory requirements, and translating them into functional tasks. Candidates should have 3-5 years of experience in the payment industry, strong analytical skills, and be proficient in both German and English. Flexible working hours and an engaging workplace culture are offered, along with competitive remuneration starting at €40,000 per year. #J-18808-Ljbffr weniger ansehen

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