At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.
Aufgaben The impact you'll make
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.
What you'll do
- Responsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customer
- Provides support to engineering and service products both at the factory and in the field
- Includes working in customer wafer fabrication sites / environments as required to fulfil the support function
- Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations to the relevant factory groups
- Creates and updates documentation for field service engineers and customers
- Support reported product issues by the field service engineers via problem reports
- Participates and leads as required Knowledge Management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations and improve cycle time closure
- Provides support to customer/users where the product is highly technical or sophisticated in nature
- Represents Lam by creating material and expertly presenting technical findings to the customer
- Can take place at the factory or in the field depending on the need
- Can include travel at short notice (24 hours)
Profil Who we're looking for
There are certain working conditions and requirements for this role, requiring ability andwillingness to:
- work in confined spaces, in cleanroom environments
- wear and function in full personal protective equipment
- work with chemicals
Preferred Qualifications
- Technical education in electronics, mechatronics, engineering or other applicable field of study
- Minimum of 5 years of related experience in Electrical Engineering/Mechatronics
- Completed exam of HTL in Electrical Engineering or other applicable field of study
- Excellent presentation skills
- Proficiency in English (oral and written). Any other language would be an asset
- Willingness to travel 25% worldwide is a requirement of this position
Wir bieten What We're Offering
This position will be occupied in Villach. It is subject to the Austrian Collective Bargaining Agreement for Employees in the Metal Technology Industry ( ) in occupation group D or E, depending on Education. A higher payment is negotiable depending on expertise and skills. The monthly salary is paid 14 times per year.
Villach - a great place to live and work Follow the link and you will find on the spot the most important information about living, working and studying in and around Villach/Austria
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ('Lam' or the 'Company') is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
- Wellbeing: Programs designed to support your individual needs, help you achieve personal goals, and incentivize you with rewards
- Stock: Discounted employee stock purchase program
- Parental Bonding: 16 weeks fully paid bonding leave for all new parents
- Recognition: Peer-to-peer award program designed to recognize excellence and celebrate success
- Pension: Annual pension contribution that increases with tenure
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